FAQ

How does your sizing work?

 Currently, we offer two ‘One Size’ options. 
OS: fits small-XL
OS+: fits 1X-3X
We want all of our clients to feel beautiful on their big day- message us with any questions you might have or inquire about a custom size.


How long is the process to receive a custom robe?


This depends-If your order is from our Ready to Ship section, processing time averages 3-7 business days. If you order from our Made-to-Order sections-this process averages 4-6 weeks. We cut and sew your order just for you. 

 


Do you offer group discounts for Bridal Parties?

We do. Welcome to fill out our custom order form here. I can’t wait to see you and your favorite babes in our robes.


How do I take care of my new robe?


Currently, our fringe robes are dry clean only. We suggest researching eco-friendly dry cleaners in your area.


How are CLC robes a sustainable option?


We’re using other brands’ leftover fabric, known as deadstock. This is inventory destined to go to the landfill, no longer wanted by its previous owner. We are not creating new material and using what’s available by using deadstock fabric.


We use two Slow Fashion production methods: Made-to-Order and Small Batch. These methods allow us not to overproduce inventory-saving time, energy, and materials.


With fashion, production comes with much waste. We are finding solutions to up-cycle all our cutting scraps into new products such as hair scrunchies, scarves, and headbands. Smaller pieces are used as stuffing in washable pet pillows.


What is your return policy?


Ready to Ship


You can return your ready-to-ship order within five days of receiving it. Suppose you're unhappy with it for any reason. Please be aware that a modest return fee covers the cost of shipping back and our quality assurance department’s work to ensure the returned item is restocked for another customer. 
By being more careful with the inventory we have on hand, we envision a future without excessive production and waste that harms the environment. 
Please be aware that any item(s) being returned must be brand-new, unworn, unwashed, undamaged, and resalable, with the DO NOT REMOVE tag still securely fastened in the exact location as when it was first shipped.


Made-to-Order


Our custom designs are created exclusively for you and no one else. If you wish to return your order, a Zero Waste Fee of 15% of your order total will be charged and subtracted from your refund. We impose this charge to give you the lowest price for made-to-order clothes by not including inventory in our upfront pricing. Your Zero Waste Fee will assist us in reducing the environmental impact of holding excessive stock. 
To help us better understand your concern and make any necessary revisions, we kindly request that you submit an image along with your return, explaining the nature of the problem. Welcome to reach out here: contact@camaslillyco.com